Refund policy

EXCHANGE & REFUND POLICY

Exchange Eligibility

Products can only be exchanged for a different size of the same design, subject to stock availability.

To be eligible for exchange:

• Exchange requests must be raised within 3 days of delivery.
• Products must be unused, unwashed, undamaged, and in their original condition.
• All original tags, wash care labels, packaging, and invoices must be retained.
• Products purchased during clearance sales, special offers, or promotional campaigns may not be eligible for exchange.

Exchange Shipping Charges
Customers are responsible for all shipping charges associated with size exchanges. This includes:

• The shipping cost of returning the product to STheory.
• The shipping cost for dispatching the exchanged product back to the customer.

To keep our product prices affordable and continue providing quality products, we are currently unable to offer free exchange shipping.

Refund Policy

S Theory does not offer refunds/ Returns  for change of mind, incorrect size selection, or customer preference.

Replacements/exchanges will be delivered in 7-10 working days 

Replacements will only be considered in cases where:

• A defective product is delivered.
• An incorrect product is delivered.

Damaged or Incorrect Products

Customers must report damaged, defective, or incorrect products within 24 hours of delivery.

Supporting unboxing photos or videos may be required for verification.

Claims submitted after the specified period may not be accepted.

Exchange Approval

S Theory reserves the right to approve or reject exchange requests after inspection and verification of the returned product.